Updated MAY 31, 2022
COVID-19 Safety Plan
The health and wellness of our community is our top priority, so when we see you again you can be assured that we are doing everything we can to keep you and our staff safe and healthy. We are adhering to university and state guidelines and will continue to keep you apprised as measures change. We appreciate your understanding as conditions related to the pandemic continue to evolve. Please be advised that it is the responsibility of the ticket purchaser to communicate these rules to whomever they may be providing tickets.
Please note: If an event has more strict safety protocols than what is listed here, it will be noted on that event's page and will apply for attending that event only.
Lehigh University's policy has been updated (May 2022):
Masks are recommended for all patrons and visitors to Lehigh University and Zoellner Arts Center while indoors. Some event organizers or artists may require masks to be worn for specific events. In these cases, it will be noted on that event's listing and the requirement will apply for attending that event only.
Prior to Your Visit
SELF MONITORING: IF YOU ARE SICK, STAY HOME
If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home.
FLEXIBLE EXCHANGE AND REFUND POLICY
If on the day of your performance you do not feel well, please contact Ticket Services for assistance exchanging or canceling your tickets.
SHARE INFORMATION WITH YOUR PARTY
Please communicate all procedures and rules to whomever you may be providing tickets so they are aware of what to expect on their visit.
Please check this web page as well as the event's page the day of your performance for any changes to safety procedures and policies.
What To Expect When You Visit
As we work together to ensure Zoellner Arts Center is a COVID-safe venue, here are some measures you can expect on your upcoming visit.
MASKS ARE STRONGLY RECOMMENDED
We strongly recommend mask-wearing when distancing is not possibe for indoor events. The Centers for Disease Control and Prevention (CDC) recently updated its guidelines for mask-wearing and introduced a new tool to help communities determine prevention steps based on the most recent local data. The COVID-19 Community Levels tool assigns to a county a level of low, medium or high, taking into account local COVID data including hospital admissions, the number of occupied hospital beds, and the total number of new cases in a given region. Communities listed as high are advised to wear a mask indoors in public.
Though distanced seating is not mandated, we will make every attempt to seat you away from others if that is your wish. Please inquire with Ticket Services if distanced seating is available for the event you are purchasing. If you are uncomfortable with your seating location, you may ask the box office about moving to alternate seats.
There are 12 air handlers throughout the center and they completely exchange the air at a rate of about 12 times an hour.
OUR STAFF IS THERE TO HELP
Ushers and event staff are available throughout the performance to monitor everyone’s safety, and to assist in any way they can. If you feel uncomfortable at any time, please speak to one of our friendly staff who will assist you.
PLEASE RESPECT THE RULES
These rules have been created for the safety of all patrons, staff, and artists.
To ensure timely entry, please arrive early for your performance. Once you have entered, we ask that you move swiftly to your seat to avoid crowding in the lobby.
SANITIZE YOUR HANDS
We will have hand sanitizing stations located at all entrances and throughout the center for your use. Please make sure to use these regularly during your visit.
FOOD & BEVERAGE SERVICE
Food and beverage service will likely be limited or eliminated for the time being. Please visit this page for future updates. We ask all patrons to consume food and beverages outdoors if possible.
We’ll provide as many contact-free transaction opportunities as possible, such as mobile tickets, digital programs, and self ticket-scanning.
AT THE END OF THE SHOW
At the end of the performance, please allow extra time to exit in an orderly fashion and avoid crowding. Most of our theaters have multiple exits. Once you have exited the theater, we ask that you promptly move away from the doors to ensure others can exit without congestion.
Our public spaces and theaters are cleaned regularly, and our professional cleaning staff will remain on site throughout the performance to clean washrooms, touchpoints, and high traffic areas.
All Lehigh students, faculty, and staff are required to be fully vaccinated unless they have received a medical or religious exemption.
If we are notified of a positive COVID diagnosis of an audience member, we will promptly alert the appropriate health authorities for contact tracing.
PLEASE NOTE: The protocols currently in place are subject to change in compliance with revisions to national, local, and university guidelines regarding COVID-19. Please check the Campus Status Page for more information and updates. Please contact Zoellner Ticket Services with any questions or concerns you may have. While we will provide the most up-to-date public health procedures to improve patron safety, they are not an absolute protection against contracting COVID-19. Patrons assume their own risk by entering the facility.